FAQ

Customer Service

Thank you for choosing Daniel Gibbings. We are committed to making sure that your shopping experience is as easy as possible. Please do not hesitate to call 1-805-565-1284 or email us with any questions or special request regarding your order.

Ready-to-ship pieces

Please note that there is a $100 restocking fee for ready-to-ship pieces.

When will your order be processed?

Each of our pieces are made to order especially for you. Please allow 4-6 weeks for delivery or contact us for rush orders at 1-805-565-1284 or email us.

Delivery to international destinations and some U.S. territories

At this time, we are only able to allow online orders for ONLY inside the United States. Please call 1-805-565-1284 or email us for inquiries.

Shipping Costs/Insurance

Your order will ship complementary via Standard overnight and is fully insured. (For insurance reasons, a signature is required for all shipments; we cannot deliver P.O box addresses).

For any repairs, shipping is the client’s responsibility. Daniel Gibbings  will not be responsible for lost or stolen packages. Please be sure to insure and track any pieces you ship to Daniel Gibbings should repairs be needed.

Sales Tax

Sales Tax will be collected for all orders shipped, Depending on the states tax laws.

Return Policy

At Daniel Gibbings, we want you to be pleased with your purchase. If for some reason you are not completely content, you may return* any unworn and undamaged item(s) within 7 days for a full refund, and 14 days for store credit (unworn, undamaged with original packaging.) You will receive your refund/credit once the piece has been returned and Inspected.

Daniel Gibbings does not issue refunds,store credit, or exchanges for custom Jewelry.

**Credit will only be valid from 1 year from the date of purchase. Please allow 3-4 weeks for processing of your return.

Return Process

  • Orders must be returned 7-14 days of receipt in the original packaging, in unworn condition accompanied with the original receipt.
  • A return claim may be emailed to our authorized Daniel Gibbings boutique, or Daniel Gibbings service center and a confirmation of return must be accepted. 
  • It's the clients responsibility to ship and insure returned merchandise to Daniel Gibbings.You must follow the instructions exactly; failure to do so will prevent the process of return.

Stone Repair Policy

We will replace any accent diamonds (2mm & smaller) within the first year from purchasing date. If there is any damaged to the piece, Daniel Gibbings will replace the diamonds/stones at the cost of the client. Upon expiration of the stone repair policy period, any service/repair will be subject to a service charge.

Fibula Repairs/Cleaning

Fibula pieces can be repaired or cleaned by Daniel Gibbings at cost plus shipping of the client. Please contact us for a quote.

Privacy Policy

To find out how we handle your e-mail address and personal information, please consult our Privacy Policy page.

Testimonials

I have been getting amazing pieces from here for years. Today I picked up my engagement ring. Thank you for the amazing ring and memories!

-Liz

Finally we met "the Artist" Thank you Daniel for your work of infinite beauty + perfection. We humans can only strive to be as beautiful, with hopeful eyes, as your creations of love + Magic! Thank you!

-Carmen & Don.

Twelve years ago Daniel Gibbings made my wedding ring, and today I am leaving with a gorgeous pair of black opal earrings. They are works of art unlike any I have seen. Thank you!

-Rita